|
CONCEPT HOSPITALITY LTD. (CHL) is a conception of a team
of hotel consultants and experts formulated in July 1996 in Mumbai, India's
Commercial Capital. CHL sets up and operates Restaurants, Hotels, Clubs
and Resorts for different owners, and is the Management Wing of Kamat
Hotels (India) Limited.
This
submission outlines the strength of CHL's Management System, incorporating
the decentralized profit orientated management philosophy which has consistently
produced the best possible returns to hotel owners and the highest levels
of guest satisfaction. It details CHL's sales and marketing network, and
the "state of the art" teamwork - which is the ability to work
together towards a common vision. It illustrates how CHL has earned a
reputation as an industry leader in setting up and certifying environmentally
friendly hotels, with a full range of training programs, each of which
has been adapted for the various cultures and environment, within which
it operates the hotels.
CHL has had a presence in India for over 10 years and so understands and
has adapted its systems and management to the values and culture of India.
CHL does not believe in the total imposition of western systems and management
concepts, but an integration of these with the prevailing culture to maximize
both employee productivity and guest satisfaction to achieve the highest
possible returns for the property owner.
Our
Mission:
To create a group of Corporate Hotels, which are efficient and friendly
and also environmentally sensitive.
Our Strategies:
We have developed strategies to help hoteliers/entrepreneurs increase
the value of their investments and this has paid rich dividends as more
and more travellers are becoming conscious and choose to patronize our
group of hotels, which are environmentally friendly and most of them certified
as Ecotel Hotels. Environmentally sensitive travellers are the fastest
growing segment in the Travel Industry.
CHL MANAGEMENT
Operational Structure :
The Chairman & Managing Director Mr. Param Kannampilly, who is an
experienced Hotelier, a Fellow of the Institute of Hospitality, London
and also a Fellow of the World Academy of Productivity Sciences, heads
the Company.
The
organizational philosophy of CHL is based on a 'hands-on' corporate office
providing support services in the field of Operations, finance and administration,
technical services, human resource development, sales, marketing, product
development, MIS and reservations. Specialist consultants are added where
necessary.
Managed
by it's Chairman & Managing Director - Mr. Param Kannampilly, and
assisted by it's CEO - Mr. Pushpinder Kumar, properties under it's management
are broken down into strategic areas, managed by Vice Presidents, who
are responsible for generating profit with defined guidelines. The VP's
are in turn supported by area specialists in financial control, human
resources development, sales and marketing.
The company has four divisions :
|