CONCEPT HOSPITALITY LTD. (CHL) is a conception of a team of hotel consultants and experts formulated in July 1996 in Mumbai, India's Commercial Capital. CHL sets up and operates Restaurants, Hotels, Clubs and Resorts for different owners.

This submission outlines the strength of CHL's Management System, incorporating the decentralized profit orientated management philosophy which has consistently produced the best possible returns to hotel owners and the highest levels of guest satisfaction. It details CHL's sales and marketing network, and the "state of the art" teamwork - which is the ability to work together towards a common vision. It illustrates how CHL has earned a reputation as an industry leader in setting up and helping to certifying environmentally friendly hotels, with a full range of training programs, each of which has been adapted for the various cultures and environment, within which it operates the hotels.

CHL has had a presence in India for over 10 years and so understands and has adapted its systems and management to the values and culture of India. CHL does not believe in the total imposition of western systems and management concepts, but an integration of these with the prevailing culture to maximize both employee productivity and guest satisfaction to achieve the highest possible returns for the property owner.

Our Mission:
To create a group of Corporate Hotels, Service Apartments and Resorts, which are efficient and friendly and also environmentally sensitive.

Our Strategies:
We have developed strategies to help hoteliers/entrepreneurs increase the value of their investments and this has paid rich dividends as more and more travellers are becoming conscious and choose to patronize our group of hotels, which are environmentally friendly and most of them certified as Ecotel Hotels. Environmentally sensitive travellers are the fastest growing segment in the Travel Industry.


CHL MANAGEMENT

Operational Structure :
The Chairman - Mr. Param Kannampilly, who is an experienced Hotelier, a Fellow of the Institute of Hospitality, London and also a Fellow of the World Academy of Productivity Sciences, heads the Company.

The organizational philosophy of CHL is based on a ‘hands-on’ corporate office providing support services in the field of Operations, finance and administration, technical services, human resource development, sales, marketing, product development, MIS and reservations. Specialist consultants are added where necessary.

Managed by it’s Executive Chairman – Mr. Param Kannampilly, Managing Director - Mr. Manoj Bhatia, and it’s CEO - Mr. Pushpinder Kumar, properties under it’s management are broken down into strategic areas, managed by Vice Presidents, who are responsible for generating profit with defined guidelines. The VP’s are in turn supported by area specialists in financial control, human resources development, sales and marketing.

The company has four divisions :